FAQs
Can't find the answer you're looking for? We've shared some of our most frequently asked questions to help you out!
Shipping
Orders
Refunds
2.1. How much does shipping cost?
Shipping is $8.95 for UPS Ground shipping via UPS.
We also offer UPS Ground Saver for $6.95. This option is delivered via USPS.
2.2. Can I change my delivery address?
Yes, you may change your delivery address (assuming your order has not been shipped). We recommend emailing us immediately upon realizing that the address may be wrong with your order. If your order is already in transit, there may be additional freight charges incurred. Please contact us via email directly for help.
2.2. How long will it take for my order to arrive?
Delivery times depend on the shipping method chosen and the shipping location. Standard shipping typically takes 3-7 business days.
2.3. How can I track my order?
Once your order ships, you'll receive a tracking number via email.
2.4. Do you ship internationally?
Currently at this time we do not.
2.5. What happens if my package is lost or damaged during shipping?
If your package is lost or damaged please contact us immediately to remedy your situation.
2.6. Do you offer expedited shipping?
At this time we do not.
2.7. Do you offer pickup for local orders?
Currently, we do not offer the option for local customers to pick up their orders.
1.1. Can I modify or cancel my order after it's been placed?
Depending on the status of your order, modifications or cancellations may be possible. Please contact our customer service as soon as possible to request any changes.
1.2. How long will it take for my order to arrive?
Delivery times depend on the shipping method chosen and the shipping location. Standard shipping typically takes 3-7 business days.
1.3. Can I return or exchange items from my order?
Yes, we have a return and exchange policy. Please refer to our website for details on our return process, including eligibility, time frames, and any associated fees. Also note: some items have different shipping timeframes e.g. pre-order items.
1.4. Will I receive a confirmation once my order is placed?
Yes, you will receive an order confirmation via email shortly after placing your order. This email will include details of your order and an order number for reference.
1.5. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, Sezzle and Afterpay. You can find the complete list of accepted payment methods during the checkout process on our website.
4.1. Do you offer refunds?
We understand that returns are sometimes necessary. As part of our commitment to customer satisfaction, we offer store credit for eligible returns instead of cash refunds.
Store Credit Refunds:
When you return an item that meets our return criteria, we will issue you a store credit. This store credit can be used for future purchases on our website.